Responsible Gaming at 5999be — We've Got Your Back

1. Our Commitment to Responsible Gaming

5999be was built for the Bangladesh market with a clear guiding principle: gambling must remain a leisure activity, never a financial strategy or an escape from personal difficulties. We take our duty of care to every player seriously and have designed the 5999be platform with responsible gaming at its core — not as an afterthought, but as a foundational element of how we operate.

Our responsible gaming framework is guided by three core values. First, transparency: every player deserves honest, clear information about the risks of gambling, the odds of games, and the tools available to manage their play. Second, control: every player must have meaningful, practical tools to set limits on their own behaviour without friction or delay. Third, support: any player who identifies that gambling has become a problem must be able to reach help quickly, easily, and without judgement.

These commitments apply to every player in Bangladesh who registers with 5999be — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city or district. Responsible gaming is not a feature reserved for players who are already in difficulty; it is a standard of care that every 5999be player benefits from from the moment they register.

2. 18+ Age Restriction — Strictly Enforced

5999be is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any promotional offer. This is not a guideline — it is a hard rule that we enforce at every stage of the registration and account verification process.

Age Verification at Registration

During registration, all players are required to declare their date of birth. By creating an account and accepting the 5999be Terms & Conditions, you confirm that you are 18 years of age or older. Any player who provides a false date of birth in order to circumvent the 18+ restriction will have their account suspended and any outstanding balance forfeited in accordance with our Terms & Conditions.

KYC Age Verification

Prior to processing a first withdrawal, 5999be requires all players to complete identity verification (KYC). This process includes submitting a government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — which confirms both identity and age. Accounts that cannot be verified as 18+ will be permanently closed and any deposits returned minus any winnings derived from gambling activity.

Protecting Underage Individuals

If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites. Do not save your 5999be login credentials in shared browsers, and always log out of your account when you leave your device unattended. If you believe a minor has accessed a gambling platform online, report it to the platform's support team immediately.

3. Self-Exclusion — Taking a Full Break

Self-exclusion is one of the most powerful responsible gaming tools available on 5999be. It allows you to voluntarily suspend your account for a defined period, during which you will not be able to log in, deposit, place bets, or receive any marketing communications from 5999be. Self-exclusion is designed for players who recognise that they need a meaningful break from gambling.

Available Self-Exclusion Periods

5999be offers the following self-exclusion durations:

• 1 Week: A short, focused break — suitable for players who feel their play has been more frequent than usual.
• 1 Month: A month-long pause to reassess your relationship with gambling.
• 3 Months: A medium-term exclusion for players dealing with significant stress or financial pressure.
• 6 Months: A longer exclusion period for players experiencing more serious gambling-related harm.
• Permanent Self-Exclusion: A permanent, irrevocable closure of your 5999be account. This option is recommended for players who have identified a serious gambling problem. Once applied, permanent exclusion cannot be reversed.

How to Request Self-Exclusion

• 1

  Contact 5999be Support

  Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the duration of exclusion you are requesting.

• 2

  Identity Confirmation

  Our support team will confirm your identity to ensure the request is coming from the account holder. This step protects against accidental or unauthorised exclusion requests.

• 3

  Exclusion Applied Within 24 Hours

  Your account will be suspended within 24 hours of your verified request. You will receive a confirmation email once the exclusion is active. All marketing from 5999be will cease immediately.

• 4

  Reinstatement (Non-Permanent Only)

  After a non-permanent exclusion period expires, you may request reinstatement by contacting support. A mandatory 24-hour reflection period applies before the account is reactivated — we never reinstate accounts instantly.

4. Deposit Limits — Stay in Control of Your Spending

Deposit limits are one of the most practical and effective tools for keeping your gambling within a budget you are comfortable with. By setting a deposit limit on your 5999be account, you establish a hard ceiling on how much money can be added to your account within a rolling time window. Once that ceiling is reached, no further deposits are accepted until the window resets.

Limit Type	Reset Period	Minimum Limit	Effect of Increase Request
Daily Deposit Limit	Every 24 hours (BST)	৳500	24-hour cooling-off before higher limit applies
Weekly Deposit Limit	Every 7 days (Mon–Sun BST)	৳2,000	24-hour cooling-off before higher limit applies
Monthly Deposit Limit	Calendar month (BST)	৳5,000	24-hour cooling-off before higher limit applies

Deposit limits can be reduced at any time and the reduced limit takes effect immediately — we never delay a reduction. An increase to a deposit limit, however, is subject to a mandatory 24-hour reflection window from the moment the increase request is submitted. This delay is intentional: it gives you time to reconsider whether the increase is genuinely what you want, and prevents in-the-moment impulse decisions from overriding your own earlier, more considered choices.

To set or modify a deposit limit on your 5999be account, navigate to your Account Settings and select "Responsible Gaming Limits", or contact [email protected] directly.

5. Session Time Controls — Managing How Long You Play

Time can pass quickly during an engaging gambling session — especially during live cricket betting events like BPL or IPL matches, or during extended slots play. Session time controls ensure you remain aware of how long you have been playing, and give you the ability to set firm boundaries on session duration.

Session Duration Limits

You can set a maximum session length on your 5999be account. Available session limits range from 30 minutes to 8 hours. When your set limit is reached, you will receive an on-screen notification. If you have enabled automatic logout, your session will be closed and you will need to consciously choose to log back in — providing a natural pause point for reflection.

Reality Check Reminders

Reality check notifications appear at intervals you define — every 30 minutes, every hour, or every 2 hours. Each notification displays the duration of your current session, your net gambling result for that session (wins minus losses), and a prompt asking whether you wish to continue or stop. These reminders are designed to interrupt automatic play behaviour and bring your full, conscious attention back to your decision-making.

Login History and Session Logs

Your 5999be account dashboard includes a complete login and session history, showing every session's start time, end time, duration, and net gambling result in BDT. Reviewing this log regularly is a healthy habit that keeps your gambling activity visible and measurable rather than abstract.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are recognised warning signs that gambling may be moving from entertainment into harmful territory. If several of these describe your experience, please reach out to 5999be support or a professional support organisation without delay.

• Spending more money on gambling than you originally planned or can afford
• Borrowing money, selling possessions, or using bill money to fund gambling
• Feeling restless, irritable, or anxious when you are not gambling or when you try to stop
• Chasing losses — continuing to gamble in an attempt to win back money you have lost
• Lying to family members or friends about how much time or money you spend gambling
• Neglecting work, family responsibilities, or social relationships because of gambling
• Using gambling as a way to escape stress, depression, anxiety, or difficult life circumstances
• Repeatedly failing to stick to spending or time limits you set for yourself
• Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement
• Continuing to gamble even after it has caused significant financial or relationship harm

Recognising these signs — in yourself or in someone you care about — is an important and courageous first step. Please do not wait for the situation to worsen before seeking help. Responsible gaming support is always available at [email protected].

7. Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. Answer each one honestly. If you answer "Yes" to three or more of these questions, we strongly encourage you to speak with a support professional and to make use of the responsible gaming tools on your 5999be account.

8. Support & Resources

5999be is committed to connecting players who need help with the right support channels. Whether you need to use a platform tool, speak with our support team, or contact an external counselling service, help is available.

5999be In-Platform Support

Our support team is available Monday through Saturday, 09:00 to 22:00 Bangladesh Standard Time (BST, UTC+6). Contact us at [email protected] for any of the following:

• Setting or modifying deposit limits, session time limits, or reality check intervals
• Requesting a time-out (cool-off period) of 24 hours, 72 hours, or 7 days
• Requesting self-exclusion of 1 week, 1 month, 3 months, 6 months, or permanently
• Requesting a full account closure and data erasure
• Discussing concerns about your gambling behaviour in a confidential, non-judgmental environment
• Requesting a copy of your full gambling activity history for self-review

External Support Organisations

If you feel you need professional counselling support beyond what 5999be can directly provide, we encourage you to reach out to the following organisations. All contact details below are provided as plain text for reference — they are not clickable links:

• Kaan Pete Roi (Bangladesh): A Bangladeshi emotional support and mental health helpline. Contact: 01779-554391 (plain text). Available for general mental health and stress-related concerns, including gambling-related distress.
• National Mental Health Helpline (Bangladesh): 16789 (plain text). Operated by the Directorate General of Health Services (DGHS), providing mental health support across Bangladesh.
• Gamblers Anonymous: An international peer-support fellowship for people who identify as compulsive gamblers. Information available at ga.org (do not visit if you are at risk of triggering a relapse — ask a trusted person to research on your behalf).
• Trusted Person in Your Network: Sometimes the most effective first step is speaking to a trusted family member or friend. If you are in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh and feel gambling has become a problem, please consider confiding in someone you trust today.

Advice for Friends and Family

If you are concerned about the gambling behaviour of a family member or someone close to you, you are not alone and there are constructive steps you can take. Approach the conversation with empathy rather than accusation — people dealing with gambling problems often feel significant shame and are more likely to accept help when they feel supported rather than judged. Encourage them to review this page, to contact 5999be support for account restrictions, and to seek professional counselling if the problem is significant. You may also seek support for yourself as someone affected by another person's gambling.

For further information on how 5999be handles your personal data in the context of responsible gaming monitoring, please review our Privacy Policy. For the full terms governing account restrictions and self-exclusion, see our Terms & Conditions. If you have broader questions about the 5999be platform, our FAQ page covers many common topics.