5999be Privacy Policy — How We Handle Your Personal Data

1. Data We Collect

5999be collects personal data from you in several ways: directly when you register and use the platform, automatically through your interactions with our website, and in some cases from third-party identity verification services. Below is a detailed account of each category of data we collect.

Registration and Account Data

When you create a 5999be account, we collect the following information as part of the mandatory registration process:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used to verify you are 18 years of age or older)
• Residential address in Bangladesh (city, district, and postal code)
• Mobile phone number registered in Bangladesh
• Email address
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

Identity Verification (KYC) Data

To comply with anti-money laundering (AML) best practices and to verify the age and identity of players before processing withdrawals, 5999be may request the following additional documentation:

• A scanned or photographed copy of a government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official letter dated within the last 3 months)
• Proof of payment method (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number)
• In cases of high-value transactions, a source-of-funds declaration may be requested

KYC documents are reviewed by authorised 5999be compliance staff only and are stored in an encrypted document management system with strict access logging.

Transaction and Payment Data

When you make a deposit or withdrawal on 5999be, we record transaction data including the amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), the transaction timestamp (Bangladesh Standard Time, UTC+6), and the transaction reference number. 5999be does not store full card numbers or full mobile banking PINs. Payment data is handled in accordance with the security standards required by our payment processing partners.

Gameplay and Betting Data

We collect a record of all betting and gaming activity on your account, including bet amounts, game selections, odds accepted, wager outcomes, bonus usage, and session durations. This data is used to settle bets accurately, detect problem gambling patterns, enforce responsible gaming tools, and investigate disputes. Gameplay records are retained for a minimum period in accordance with our data retention policy described in Section 6.

Technical and Device Data

When you visit 5999be, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, pages visited within the site, and session timestamps. This data is used for fraud detection, security monitoring, and aggregate site analytics. It is not used to build individual advertising profiles.

Customer Support Communications

If you contact 5999be support at [email protected], we retain records of the communication, including the subject matter, messages exchanged, attachments provided, and the resolution outcome. These records are retained to improve service quality, ensure complaint resolution continuity, and comply with dispute resolution obligations.

2. How We Use Your Data

5999be uses your personal data only for the purposes described in this policy. We do not use your data for purposes incompatible with those disclosed here without first obtaining your explicit consent. The primary purposes for which we process your data are as follows:

Account Management and Service Delivery

The most fundamental use of your data is to create and manage your 5999be account, process your deposits and withdrawals, credit bonuses and promotional offers to your account, settle bets and game outcomes, and communicate essential account information to you (such as transaction receipts, security alerts, and policy updates). Without this processing, we cannot provide the 5999be service to you.

Identity Verification and Fraud Prevention

We use your registration data and KYC documents to verify your identity, confirm you meet the 18+ age requirement, and ensure that you are the legitimate holder of the payment methods linked to your account. Fraud prevention systems on the 5999be platform analyse transaction patterns, login behaviour, and device fingerprints to identify and block fraudulent activity. Suspected fraud is investigated by our compliance team and may be reported to relevant authorities.

Responsible Gaming

5999be uses gameplay and transaction data to power responsible gaming features on your account, including monitoring for signs of problem gambling behaviour, enforcing deposit limits you have set, applying self-exclusion periods you have requested, and triggering session time reminders. We take these obligations seriously and process this data in your interest as a player.

Legal and Regulatory Compliance

5999be is obligated to retain certain player data to comply with anti-money laundering (AML) obligations and to respond to lawful requests from law enforcement or regulatory authorities. Where we are required by law to disclose your data to a public authority, we will do so, and where legally permitted, we will notify you of such a disclosure.

Platform Improvement and Analytics

Aggregated, anonymised usage data is analysed to improve the performance, stability, and content of the 5999be platform. We may identify which game categories are most popular among players in Dhaka, Chittagong, Sylhet, and other cities in Bangladesh in order to optimise our offerings. This analysis is conducted on anonymised datasets — it does not result in decisions being made about individual players.

Marketing Communications

If you have opted in to receive marketing communications from 5999be, we will use your email address or mobile number to send you information about relevant promotions, new game releases, cricket betting markets (including BPL and IPL events), and seasonal offers. You may opt out of marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing email we send. Opting out of marketing does not affect your ability to use the 5999be platform.

3. Cookies & Tracking

5999be uses cookies and similar tracking technologies to operate the platform correctly and to understand how players interact with the site. The following categories of cookies are used:

Strictly Necessary Cookies

These cookies are essential for the 5999be website to function. They maintain your login session, remember your account preferences within a session, and prevent cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core platform functionality.

Performance and Analytics Cookies

5999be uses server-side and privacy-preserving analytics tools to measure page load times, identify broken pages, and understand broad traffic patterns. Data collected via these cookies is aggregated and does not identify individual users. No third-party advertising analytics services (such as Google Ads tracking pixels or Facebook Pixel) are deployed on 5999be.

Functional Cookies

Functional cookies remember preferences you set during your session — such as your preferred sports or game categories — to improve the relevance of content shown to you. These cookies expire at the end of your browser session or within 30 days.

Managing Cookies

You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to your 5999be account. Blocking performance cookies will not affect your ability to use the platform but will reduce our ability to identify and fix performance issues.

4. Data Sharing & Third Parties

5999be does not sell, rent, or trade your personal data. We share your data with third parties only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Payment Processing Partners

To process your deposits and withdrawals, 5999be shares transaction data with the relevant payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card scheme processors for Visa and Mastercard transactions. These providers receive only the data required to execute the payment transaction. They are bound by their own data protection obligations and are not permitted to use 5999be player data for their own marketing purposes.

Identity Verification Providers

In some cases, 5999be uses third-party identity verification services to assist with KYC document checks. Where used, these providers process your ID document data solely for the purpose of identity verification and are contractually prohibited from retaining or repurposing that data.

Game Software Providers

Games on the 5999be platform are powered by licensed game studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe. These providers may receive your anonymised player session ID to deliver game content and record game outcomes. Your full name, address, or payment details are not shared with game studios.

Law Enforcement and Regulatory Authorities

5999be will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or when we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or harm to persons. Where legally permitted to do so, we will notify you of any such disclosure.

Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of 5999be's business assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, 5999be will notify registered players via email prior to any transfer and ensure the acquiring entity is bound by privacy obligations at least as protective as those in this policy.

5. Data Security

5999be implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Key measures include:

• Transport Layer Security (TLS): All data transmitted between your browser and the 5999be platform is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser confirms this connection is active.
• Data Encryption at Rest: Sensitive data stored in our databases — including identity documents, payment references, and hashed passwords — is encrypted using AES-256 encryption.
• Password Security: Passwords are never stored in plaintext. They are hashed using a strong cryptographic hashing algorithm with per-user salts. Even 5999be staff cannot read your password.
• Access Controls: Access to player data within 5999be systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum permissions necessary to perform their role. All data access is logged.
• Fraud and Intrusion Detection: Automated systems monitor the 5999be platform continuously for anomalous login patterns, unusual transaction behaviour, and potential system intrusions. Alerts are reviewed by the security team in real time.
• Employee Training: All 5999be staff with access to player data receive regular training on data protection responsibilities and security best practices.

6. Data Retention

5999be retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with the following retention schedule:

• Account and registration data: Retained for the duration of your account plus 5 years after closure, in line with AML record-keeping best practices.
• KYC identity documents: Retained for 5 years after account closure or the last verified transaction, whichever is later.
• Transaction records: Retained for 5 years after the transaction date for financial record-keeping purposes.
• Gameplay and betting records: Retained for 3 years after the relevant wager is settled, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for 2 years after the case is closed.
• Technical and device logs: Retained for up to 90 days for security monitoring, then anonymised or deleted.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we honour opt-out requests.

After the relevant retention period expires, personal data is securely deleted or irreversibly anonymised. Data that has been anonymised (meaning it can no longer be linked to you) may be retained indefinitely for aggregate analytical purposes.

7. Your Privacy Rights

As a 5999be player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered email address and a description of your request. We will respond within 14 business days (BST).

Right of Access

You have the right to request a copy of all personal data that 5999be holds about you. We will provide this in a structured, commonly used electronic format (such as a PDF or CSV document) within 14 business days. There is no charge for a standard access request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as a typo in your address) may be made directly through account settings or by contacting support. Corrections to identity-verified fields may require re-submission of supporting documentation.

Right to Erasure

Subject to legal retention obligations (particularly AML record-keeping requirements), you may request that 5999be delete all personal data we hold about you following account closure. We will action verified erasure requests within 30 days and provide written confirmation. Please note that data we are legally required to retain cannot be erased within the mandatory retention period.

Right to Restriction of Processing

You may request that 5999be restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of data we hold, or if you object to processing but wish us to retain the data rather than delete it. Where processing is restricted, we will continue to store your data but will not actively process it except with your consent or for legal claims.

Right to Data Portability

You have the right to receive a copy of the personal data you have provided to 5999be in a portable, machine-readable format (such as JSON or CSV). This right applies to data you have actively provided — such as your registration details and account preferences — and not to derived data such as fraud risk scores.

Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out, contact [email protected] with "Unsubscribe" in the subject line. We will action all marketing opt-out requests within 5 business days.

8. Policy Updates & Contact

5999be reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email at their registered address and display a prominent notice on the 5999be website for a minimum of 14 days following the update. The effective date of the current version of this policy is shown at the top of this page and in the sidebar.

Minor clarifications and non-material updates may be made without individual notification. We encourage you to review this policy periodically to stay informed about how 5999be protects your data. Continued use of the 5999be platform after a policy update constitutes acceptance of the revised terms.

How to Contact Us

For all privacy-related enquiries, data subject rights requests, or concerns about how your personal data is handled by 5999be, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 2 business days for general enquiries; within 14 business days for formal data rights requests
• Operating hours: Monday–Saturday, 09:00–22:00 Bangladesh Standard Time (BST, UTC+6)

You may also review our related policies for a complete picture of how 5999be operates: the Terms & Conditions govern your use of the platform, while the Responsible Gaming page details how we support player wellbeing. Our FAQ page addresses many common questions about accounts, payments, and security.